Terms of Service

Effective Date: 07/05/2023

Welcome to Sirias Pet Spa! We are delighted to offer you our exceptional pet grooming services. Before you book an appointment, please carefully review and familiarize yourself with the following Terms of Service.
By accessing or using our pet grooming salon, you hereby agree to comply with and be bound by these Terms of Service. If you disagree with any part of these terms, you should not proceed to book an appointment.

Appointment Booking

1. To book an appointment at Sirias Pet Spa, you must provide accurate and up-to-date information, including your contact details and pet's information.

2. Appointment bookings are subject to availability, and we reserve the right to decline or reschedule any appointment due to unforeseen circumstances.

Cancellation and No-Show Policy

1. Customers must provide at least 12 hours' notice for appointment cancellations or rescheduling.

2. Failure to cancel or reschedule within the specified time frame may result in a cancellation fee.

3. Repeat no-shows may result in denial of future services.

Pricing and Payment

1. Our pricing may vary depending on the size, breed, condition, and specific services requested for your pet. Please inquire about our current rates with our staff or in the services pages provided on the site.

2. Payment for services rendered is due at the time of pickup. We accept cash, debit/credit cards, and other contactless payment methods.

3. Late pick-up or unpaid fees may incur additional charges or result in the denial of future services.

Grooming Services

Our highly trained groomers make every effort to provide the grooming services specified by you or recommended based on your pet's breed standards and individual needs. However, it is important to note that certain grooming procedures, such as shaving or trimming fur, may result in temporary skin irritation or other non-severe reactions. We will exercise professional judgment but cannot be held responsible for any dissatisfaction arising from the inherent nature of grooming procedures.

Pet Health and Behavior

As a responsible pet owner, you understand that the health and behavior of your pet can impact the grooming process and outcome. It is your responsibility to inform us about any pre-existing medical conditions, allergies, sensitivities, or aggressive tendencies that your pet may have. This information enables our groomers to take appropriate precautions, but we cannot be held liable for any adverse reactions or injuries arising from undisclosed health conditions or behavioral issues.

Supervision and Control

We exercise control and supervision over animals in our care to ensure a safe grooming experience for everyone involved. However, on rare occasions, a pet may display unpredictable behavior that can pose a risk to itself, our staff, or other pets. In such cases, we reserve the right to take necessary measures, including the use of muzzles or refusing grooming services, to protect the safety and well-being of all parties involved.Customers are responsible for any harm caused by their pet, and any related damages.

Liability

Despite our utmost care and precautionary measures, accidents and injuries can occur during the grooming process. This may include but is not limited to scratches, minor cuts, or reactions to grooming products. You acknowledge and accept that such incidents may happen unintentionally, and while we maintain a safe environment and use quality grooming tools, we cannot be held liable for such occurrences unless they can be attributed to our gross negligence or misconduct. Customers are responsible for any veterinary expenses arising from pre-existing conditions aggravated during grooming.

Personal Belongings

The salon cannot be held responsible for any loss, damage, or theft of personal belongings left on the premises.

Privacy

Customer information, including personal details and pet records, will be handled in accordance with applicable privacy laws.

Modifications to Terms

The salon reserves the right to modify or update these terms of service, with notice provided to customers.

By scheduling an appointment and utilizing our services, customers acknowledge and agree to abide by the above terms and conditions.